NHTSA Complaint #11428030 — 2021 KIA SELTOS

on June 21st I took my car to be inspected for a recall on the engine. I was told it would take 1-2 hours, it took a total of 6. When I picked up the car not one person explained to me what was done, if my car passed the inspection or if work was done. On July 11th my car stalled on a main street with my child in the car. The oil light, check-engine light and battery light all turned on. On July 13th I took my car back to Kia where they had it for 5 hours. They told me the car had zero oil in it and accused me of not getting frequent routine oil changes, although I have taken my vehicle for every single one, except for the one needed in about 700 miles. Instead of performing the oil change, they topped off the oil and stated I needed to drive it for another 1000 miles so they can examine it again and do that a total of 3 times. They admitted what my car is experiencing is signs of the recall, but they can not just request that I receive an engine replacement. When I mentioned the risk of the car catching on fire and my concerns, the service associate replied, "That is not likely to happen", as if that is supposed to make me feel better. My vehicle does not drive well and honestly, it is terrifying to drive, but it is my only car. Since leaving the dealer on the 13th, my car has a hard time making it to 40 MPH and the RPM sometimes goes to 6 while slowly trying to get to 40 MPH. It has stalled again and sounds very loud while running. My gas also gets used extremely fast, a tank used to last me about 2 weeks and now sometimes it barely lasts a week. I have reached out to Kia customer service multiple times, but I do not get a response.