NHTSA Complaint #11427750 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated the day he purchased the vehicle, the rearview camera turned blank as he was reversing out of the dealer parking lot. The warning message "Back Up Brake Assist Is Not Functioning" appeared on the instrument panel. The dealer diagnosed that the rear-view camera needed to be replaced. The contact stated that the vehicle was repaired however, the failure recurred while driving. The vehicle was taken back to the dealer and was repaired, however the failure persisted. The vehicle was taken back to the same dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 20V575000 (Visibility) due to the manufactured date. A case was opened and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 10. Consumer stated 5th camera has been installed.