NHTSA Complaint #11426871 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11426871
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	July 11, 2021
Date Filed	July 28, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The car jerks when it is downshifting between 2nd and 3rd gear. It was inspected by a dealership in TN (we were out of town from MI) and the Ford dealership there was unable to identify the issue as they did not have a transmission tech. We have 15K in miles on our car. We contacted Ford CS and the car was driven by a car hauler back to a dealership in MI. They have 1 transmission person. At this time, we have had a rental car for over 2 weeks at a cost of over $1200. They cannot service the vehicle until next week leaving us without a vehicle for over 3 weeks. Ford has been difficult to work with and meanwhile I continue to pay my lease, they are only offering $35/day for 10 days for rental car and have no idea when the car will be fixed. I have asked for credit on our lease and formal follow up on this and they are slow to reply leaving us stranded to find our own way home. Very disappointed as this seems to be a known issue with the 2020 Explorers and the new power train.

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