NHTSA Complaint #11425835 — 2010 RAM 3500

My family and I were traveling down the interstate about 60-65mph in 2 wheel drive when out of nowhere we started hearing a whining/roaring noise that quickly got louder. Seconds later, there was a loud rumbling noise that sounded like something was coming through the floorboard of the truck. Luckily, I was able to steer the truck to the shoulder of the road and get it to stop, but the truck would not go into park. I had to use the park brake to make sure that it wouldn't roll. After the tow truck arrived and safely jacked the truck up, we immediately noticed that it was the transfer case that had exploded. Gears were hanging out in plain site and it caused a bend in my front driveshaft. There were no warning signs and I had just had the transfer case and my transmission serviced and flushed 2 weeks prior. This put my family's and other lives in danger because had there been more traffic on the road at the time this happened, I wouldn't have had time or room to maneuver my truck safely to get it off the road. We could have been rear ended or had broken parts fly off the truck, that would have been out of my control. The truck was towed to the shop where I had the transfer case serviced, but as of now there's a national backorder on transfer cases for this truck. In speaking with the dealer and doing my own research, I've also learned that there has been a recall on the transfer cases of 2016 and newer Ram 3500 trucks. This needs to be looked into asap. Codes pulled from the truck at the auto shop where the truck currently is are c1404, c1405, c140d stating that the transfer case motor puts the system in 4wd by itself while driving without any warning.