NHTSA Complaint #11424659 — 2012 HYUNDAI SONATA

The contact owns a 2012 Hyundai Sonata. The contact stated while driving 60 mph, the engine ceased with the hybrid system warning light illuminated on the instrument panel. The contact had the vehicle towed to a dealer where she was informed that the engine failed due to a disconnected rod bearing. The contact was informed that the engine needed replacement. The contact then received notification of NHTSA Campaign Number: 20V746000 (Engine). The contact was then informed that the vehicle would be serviced under the recall however, the dealer had not replaced the engine due to the manufacturer sending multiple incorrect engines. The contact notified the manufacturer on numerous occasions about the failure and was provided, two case managers. The vehicle remained in the possession of the dealer. The failure mileage was approximately 84,000. Consumer stated engine still has not arrived and has been without a vehicle for 3 months now.