NHTSA Complaint #11424582 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11424582
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	July 12, 2021
Date Filed	July 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

Vehicle started, but then every warning lamp and alert triggered on the dashboard and engine shut off. Would not restart, but would just cycle through error/alert messages. Waited 15 minutes, car started but upon putting it in reverse WITH FOOT ON THE BRAKE the car started to drive backwards. No amount of pressure on the brake pedal stopped the car. Had to depress and repress the pedal to stop the vehicle after shifting into gear. Rear cameras failed to activate as well. Thankfully, no one was behind the vehicle and injured. This is the second time this has happened and the second time I have reported to NHTSA. The Ford dealership is oblivious to the root cause of the issue. Their quick fix is a battery replacement and software reload.

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