NHTSA Complaint #11422432 — 2013 FORD F-150

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL issue reported to NHTSA

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Complaint Details

ODI Number 11422432
Vehicle 2013 FORD F-150
Component ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Driving at any speed, the "Ford wrench" appears in the gauge cluster, the speedometer goes to zero, transmission gear light does not respond to speed changes (slowing down or speeding up), airbag light comes on, all other indications blank out; i.e. fuel mileage, miles to go before empty, etc. Does not throw engine codes to find with normal OBD reader. Changed out throttle body but did not fix issue. Detailed sources saying its a transmission problem with the PCM or transmission lead frame and that Ford knows about it but will not put out a safety recall to get it replaced. Safety put at risk due to already recalled problem of sudden downshift to 1st gear. Ford recalled with a reprogramming of the PCM to fix this issue but unsure if it actually fixed due to the above happening. Obviously, this is bad. Paraphrasing, Ford Dealer says if they cant observe it, it doesn't exist. No warning lamps appeared before everything happened, in first paragraph above, all at once.

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