NHTSA Complaint #11485990 — 2013 FORD F-150

The contact owns a 2013 Ford F-150. The contact stated while driving 55 MPH, the instrument cluster went blank and the vehicle stalled. The contact stated that the powertrain warning light was illuminated. The contact was able to coast into a parking lot. The contact stated that he turned off and restarted the vehicle several times and the instrument cluster turned on and operated as needed. The contact shifted to drive and while driving there was an abnormally loud clunking sound coming from underneath the vehicle. The contact was able to drive to his residence; however, the failure reoccurred several times while driving. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test and repair. The contact associated the failure with Ford Customer Satisfaction Program: 19N01. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.