NHTSA Complaint #11422343 — 2016 FORD EXPLORER

First instance was in mid December 2020. While driving down the highway the power steering suddenly went out, showing errors "Steering Assist Fault, Service Required" , "Hill Start Assist Not Available" , and "Service AdvanceTrac". Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Second instance was in mid May 2021. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. After this second instance we took the car to the dealership for servicing. They replaced the Hub Bearings, but said there were no additional errors for the vehicle. The third instance was June 24th 2021. This time the errors showed up upon startup, and did not resolve upon restarting the vehicle. Took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.