NHTSA Complaint #11430893 — 2016 FORD EXPLORER
STEERING:ELECTRIC POWER ASSIST SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11430893 |
| Vehicle | 2016 FORD EXPLORER |
| Component | STEERING:ELECTRIC POWER ASSIST SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
Lost steering all at once could not turn wheel luckily i was in my drive way when it happened i paid yes ford 1600.00 dollars for a new rack and pinion on 8-13-21 was given a release date on part for 8-24-21 then 8-25-21 and now 9-3-21 this is an emergency order thru ford they was quick to take my money but cant deliver part.I have turned in a complaint to ford and it has not helped no calls back from ford. Looks like this is a huge problem ford has with its explorer rack and pinion failure I guess there waiting on somebody to get killed with faulty racks before they do anything. My explorer has 65000 miles on it and it looks like this is a common failure for this vehicle.
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