NHTSA Complaint #11432001 — 2016 FORD EXPLORER
STEERING:ELECTRIC POWER ASSIST SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11432001 |
| Vehicle | 2016 FORD EXPLORER |
| Component | STEERING:ELECTRIC POWER ASSIST SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 48,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle without warning. The contact then took the vehicle to an independent mechanic where they informed her that the electrical rack and pinion needed to be replaced, followed by an alignment. The dealer was notified of the failure and informed her that the vehicle was not under recall or warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000.
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