NHTSA Complaint #11422277 — 2017 JEEP CHEROKEE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11422277 |
| Vehicle | 2017 JEEP CHEROKEE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
I received an engine shutoff signal which disabled the car immediately without prior warning. It was due to the protection signal for low oil. The vehicle had a oil change 5,000 miles prior with synthetic oil. Over the course of 5,000 miles it "burned" the oil to the point of low level. Upon discovery, I noted many customer complaints (online) of this issue. There was no prior warning to the low oil level (no low pressure light or indicator.) I purchased this vehicle for my daughter and had she been driving on a busy highway, it would have disabled her car without any power to safely navigate this from the road, probably leading to a major accident. A newer vehicle with no mechanical issues does not "burn" oil excessively, this is a major engine issue. Some oil loss is understood and normal (in older cars), this newer vehicle used over 3 quarts of oil in the span of one oil change. Had I known about this issue, I would have been vigilant in monitoring this issue. Not knowing about this issue led to a very unsafe shutdown of the vehicle.
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