NHTSA Complaint #11699231 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 MPH and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the PTU was the cause of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Colonial South Chrysler Ram Jeep and Dodge (42 State Rd, Dartmouth, MA 02747), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 144,000.