NHTSA Complaint #11421981 — 2018 FORD EDGE STRUCTURE:BODY

Complaint Details

ODI Number	11421981
Vehicle	2018 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	June 1, 2021
Date Filed	June 23, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.

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