NHTSA Complaint #11421841 — 2016 FORD EXPLORER
STEERING:ELECTRIC POWER ASSIST SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11421841 |
| Vehicle | 2016 FORD EXPLORER |
| Component | STEERING:ELECTRIC POWER ASSIST SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 70,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.
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