NHTSA Complaint #11421276 — 2010 CHRYSLER TOWN AND COUNTRY

The contact's father owns a 2010 Chrysler Town and Country. The contact's father had the vehicle serviced under NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) at a dealer. After the contact's father passed, the contact took possession of the vehicle. The contact stated that as she attempted to unlock the vehicle with her key fob, the vehicle failed to unlock. The contact was able to enter the vehicle with the key however, the vehicle failed to start. Due to the failure, the contact towed the vehicle to a dealer. After a few days in their possession, the contact was given an estimate for the replacement of a new battery. The next day, she was contacted again and was informed that the ignition switch also needed to be replaced. The dealer linked the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the recall vehicle had been previously repaired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.