NHTSA Complaint #11421008 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered and hesitated while shifting gears. The contact stated that there was an abnormally loud sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed however, there was nothing needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 18V845000 (Power train). The manufacturer had been informed of the failure and informed the contact they could not assist. The failure mileage was approximately 25,225.