NHTSA Complaint #11420215 — 2017 GMC TERRAIN UNKNOWN OR OTHER

Complaint Details

ODI Number	11420215
Vehicle	2017 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	January 23, 2021
Date Filed	June 8, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

OnStar - I've had OnStar for several years and paid the bill annually by check. The company never sent a renewal bill this year. I contacted them via phone on 1-23-2021, 2-8-2021, 2-22-2021 and 3-9-2021. I used phone numbers 1-866-891-1233, 1-866-579-0028, and the OnStar button to talk to representatives. I also wrote letters to OnStar dated March 9 and March 27, 2021 without results. I had a confirmation # CN4175174. I never received a bill and now the safety device is cut off in my car.

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