NHTSA Complaint #11420186 — 2018 DODGE JOURNEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11420186
Vehicle	2018 DODGE JOURNEY
Component	ELECTRICAL SYSTEM
Date of Incident	March 1, 2021
Date Filed	June 8, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

uConnect infotainment / control system malfunctions played music automatically on engine start (as usual) but screen reads “off” condition and won’t respond to touch commands. (no backup camera; just "off" screen) malfunctions started a month earlier: -“shuffle” function won’t engage (as it did when new) -starts playlist at beginning each time, instead of continuing where left off (as it did when new) concern that uConnect system is failing; FCA and dealer claim system is "working as designed". concern that system may again freeze and stop working, posing a range of safety hazards for driver and others.

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