NHTSA Complaint #11419897 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that upon starting the vehicle, the vehicle would not shift out of the park. The contact also stated that the vehicle proceeded to drift forward. There was no warning light illuminated. The contact had the vehicle towed to an independent mechanic where they diagnosed the vehicle with transmission failure. The contact had the transmission replaced. Recently while at a gas station, the contact attempted to park the vehicle while in reverse; however, the gear shifter failed to shift out of reverse. The contact stated that the vehicle continued to drift backward. The vehicle was turned off. The contact took the vehicle to another independent mechanic where the vehicle was diagnosed with a defective gear linkage system. Unable to repair the vehicle, the contact was informed by a mechanic that he would be able to shift the vehicle into drive position however, once the vehicle was turned off, the vehicle would not restart. The contact drove the vehicle home and parked the vehicle with the parking brake activated. The vehicle then failed to restart. The contact called the manufacturer and was informed that there were no recalls on the Vin. The contact was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 130,000