NHTSA Complaint #11418943 — 2018 MAZDA CX-9

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11418943
Vehicle	2018 MAZDA CX-9
Component	ELECTRICAL SYSTEM
Date of Incident	May 28, 2021
Date Filed	May 29, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

When I shifted into reverse the back up camera wouldn’t come on and instead a screen that said check your surroundings stayed on the screen. I reset it using the 3 button reset method and it came back on. Drove it to the grocery store, and then it sat in my driveway for 3 hours. When I went to go back in to town, the car was completely dead. No power whatsoever. We tried jumper cables and those didn’t work. Finally tried a battery charger and after an hour of charging it finally came back on. A car this new shouldn’t be having these issues.

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