NHTSA Complaint #11418814 — 2015 DODGE GRAND CARAVAN

The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving at various speeds, there was a loud abnormal sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the local dealer to be diagnosed however, nothing needed to be replaced. The contact wanted a second opinion so she took the vehicle to an independent mechanic where it was diagnosed with the transmission pump6V461 needing to be replaced. The contact then took the vehicle back to the dealer where they also confirmed that the transmission pump needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 1000 (Power Train). The manufacturer had been informed of the failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 60,942.