NHTSA Complaint #11663010 — 2015 DODGE GRAND CARAVAN

I purchased a CPO 2015 Dodge Grand Caravan in February 2020 at around 18,000 miles (CPO warranty up 3-11-22). 18 months later I had to have transmission work done because it was having major issues (they repaired adapter housing and trans cooler line/hoses). 3 months after that I had more transmission work done because the same problems reappeared (they worked on trans pan leak and trans filter change). At this appointment, we asked the dealer that if anything else happens to the transmission around the date of the CPO warranty would a new trans be covered and they said of course. Well 8 days after the warranty expired (3-19-22), the car had to be towed Fieldhouse CDJR because the transmission was shot. A new transmission was put after sitting at the dealership for three months and they said that the trans wasn't under warranty and was $4500. I had to open a case with fca (82695547) in order for them to even start work on the van because they didn't touch it until I got in touch with fca. I was told I would pay $1800 and you would pay $2700. Well the dealership charged me $2700 also so they got $5600 total for that $4500 job. I received a check of the difference from fca and that issue was solved. However, the transmission AGAIN failed 4 months later in October 2022. I took it back to the same dealership because I thought that's where I had to take it because they just did the install. It sat there for 5 months (2-17-2023) until I opened ANOTHER case with fca (85204403) and they replaced the transmission again. It was warrantied until February 17, 2025. The transmission was fine until march 10 2025. Less than three weeks after this warranty expired I lost my transmission AGAIN. Fca says I have to now pay for diagnosis and purchase extended warranty to get any discounted work even though I’ve had 3 faulty transmissions and now have to purchase a 4th that will also probably only make it to JUST past the parts warranty.