NHTSA Complaint #11678868 — 2015 DODGE GRAND CARAVAN SEATS

Complaint Details

ODI Number	11678868
Vehicle	2015 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	August 6, 2025
Date Filed	August 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The passenger headrest deployed when traveling down the road without being in a collision. The passenger has hit in the back on head with headrest going down the road. I took the vehicle to my closest dealership and they advise me to call stellantis customer care and report it. I has informed that the X87 warranty extension recently expired. I was told it would have to be an out of pocket expense even though it is a safety risk.

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