NHTSA Complaint #11417839 — 2018 DODGE DURANGO

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11417839
Vehicle	2018 DODGE DURANGO
Component	SEATS
Date of Incident	May 18, 2021
Date Filed	May 19, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

On May 18, 2021, I got in my vehicle and was securing my seatbelt when I heard a really loud noise and felt something brush my head. I got out of the vehicle, walked around and inspected as I was not certain what it was. When I opened the rear passenger door, I noticed the headrest had deployed on the driver's side seat. The car was not in motion - it was not even on. This is a known defect, however, according to Fisher Chrysler Dodge Jeep Ram, our vehicle is not one of the ones affected, yet this still happened. It is at the dealership to be repaired. Dodge has been advised of this incident.

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