NHTSA Complaint #11517079 — 2018 DODGE DURANGO

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11517079
Vehicle	2018 DODGE DURANGO
Component	SEATS
Date of Incident	March 31, 2023
Date Filed	April 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.

Related Complaints for the 2018 DODGE DURANGO

Other SEATS Complaints

#11621275 — October 22, 2024 — There is definitely something wrong with the headrests on the durangos. I was vacuuming my seats and i used the passe...

#11612364 — September 3, 2024 — The front passenger side headrest Safety mechanism deployed as I was driving down the road and upon looking at it, a...

#11609717 — August 20, 2024 — I was sitting in my car in the car line to drop my children off at school and the passenger seat headrest busted open...

#11609777 — August 20, 2024 — The AHR system for the passenger seat failed. While sitting in the school line for one of my kids, the passenger head...

#11484337 — September 13, 2022 — The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi set...

Recent Complaints for the 2018 DODGE DURANGO

#11713709 — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING — January 27, 2026 — FORMAL COMPLAINT Safety Recall 94B (NHTSA Campaign No. 24V-838) I hereby submit this complaint regarding the failure...

#11713709 — LANE DEPARTURE: ASSIST — January 27, 2026 — FORMAL COMPLAINT Safety Recall 94B (NHTSA Campaign No. 24V-838) I hereby submit this complaint regarding the failure...

#11713709 — SERVICE BRAKES — January 27, 2026 — FORMAL COMPLAINT Safety Recall 94B (NHTSA Campaign No. 24V-838) I hereby submit this complaint regarding the failure...

#11710625 — ENGINE — January 13, 2026 — Over time, the valvetrain in my engine became gradually louder. Because there were no check engine lights or fault co...

#11709881 — ELECTRICAL SYSTEM — January 9, 2026 — Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall has been active but without a solution since 2022 an...