NHTSA Complaint #11609777 — 2018 DODGE DURANGO

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11609777
Vehicle	2018 DODGE DURANGO
Component	SEATS
Date of Incident	August 9, 2024
Date Filed	August 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

The AHR system for the passenger seat failed. While sitting in the school line for one of my kids, the passenger headrest (AHR system) malfunctioned and protruded forward. If the force behind the protrusion would have hit someone it could have caused a concussion, if it would have been the driver, could have caused an accident if in motion. Having issues with Dodge warranting for the repair, have had dealership look at it, said it needs to be repaired, and I am currently working on a case with Dodge itself. No warning lamps were on and have not came on since the issue. This is a manufacturing defect and should be covered under the X88.

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