NHTSA Complaint #11417809 — 2009 FORD FLEX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11417809
Vehicle 2009 FORD FLEX
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

My Flex has repeatedly lost power while driving. I can feel the car lose power, and the yellow wrench light comes on. After reading up on it, I learned that you have to turn the vehicle off, wherever you are, and restart it after a few minutes. The wrench light turns off, and the car runs as normal, with no records of codes. This is talked about over and over in online forums. The safety issue is that it has happened on the freeway several times while traveling at a high rate of speed. The car loses power, and you cannot accelerate. You have to find a way to stop immediately, put the car in park (and listen to the transmission clunk) and turn it off. This last instance put me in harms way on the freeway. The car lost power while traveling 70mph. I immediately lost speed and had to cross 3 lanes of traffic to pull over to turn the car off. All of the forums talk about the throttle body, but everyone says that’s not the issue. The OSS and TSS sensors are also discussed. The dealerships cannot find out what’s wrong because once the car is turned off and restarted, any codes are erased. The issue persists, and the car keeps losing power wherever and whenever. I am referencing the most recent incident on this form, however, this has happened at least 12 times since September, 2020. Please, please force a recall on this issue!

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