NHTSA Complaint #11174390 — 2009 FORD FLEX

TRANSMISSION. WHEN THE TEMPERATURE IS 40 DEGREES OR BELOW I SOMETIMES HAVE AN AUTOMATIC TRANSMISSION PROBLEM. IN THE MORNING AFTER THE VEHICLE WAS PARKED OVER NIGHT I START THE VEHICLE, PUT IT INTO REVERSE, I BACK 40 FEET DOWN MY DRIVEWAY WHICH HAS ABOUT A 30 DEGREE GRADE DOWN TO THE STREET.. I STOP ON THE STREET, PUT IT INTO DRIVE AND TURN TO THE RIGHT TO PROCEED FORWARD UP THE STREET WITH ABOUT 10 DEGREE GRADE FOR ABOUT 300 FEET, THEN THE STREET HAS ABOUT A 15 DEGREE GRADE FOR THE NEXT 200 FEET AFTER WHICH IT HAS A 5 DEGREE GRADE FOR 75 FEET AT WHICH POINT THERE IS A STOP SIGN AT A BUSY TWO LANE CROSS STREET THAT IS FAIRLY LEVEL AND HAS A 35 MPH SPEED LIMIT. I STOP UNTIL THE TRAFFIC GIVES ME A 100 TO 150 FEET MORE BREAK BETWEEN PASSING VEHICLES SO I CAN TURN RIGHT, MANY TIMES THE ENGINE REVS TO 4000 RPMS BUT THE VEHICLE ACCELERATES VARY SLOWLY AT PICKING UP SPEED. I OFTEN TRAVEL 600 TO 100 FEET BEFORE I ATTAIN 25 MPH. THEN IT SHIFTS INTO THE CORRECT GEAR. I HAVE HAD IT TO THE DEALER 3 YEARS AGO BUT THE FORD DEALER CHARGED TO TEST IT BUT FOUND NO PROBLEMS. FOUR MONTHS LATER I TOOK IT TO AAMCO WHO FOUND A PROBLEM AND REPAIRED IT, "THEY THOUGHT" REPLACING SOME PARTS. THE SAME PROBLEM PERSISTS AFTER THE "REPAIR". THE EXCUSE IS THAT THE CAR IS WARMED OR THE CONDITIONS CANNOT BE REPRODUCED. THE FORD DEALER SAID THAT THEY CANNOT COME 8 MILES TO MY HOME IN THE MORNING TO REPRODUCE THE CONDITIONS. THE TRANSMISSION FLUID LEVEL HAS ALWAYS BEEN DECLARED TO BE OK.