NHTSA Complaint #11416461 — 2019 TESLA MODEL 3

I HAD AN A/C REPAIR PERSON AT MY HOUSE, HE WAS ADMIRING THE CAR SAYING HOW NEW IT LOOKED. I ASKED HIM IF I SHOULD MOVE THE CAR OUT OF THE GARAGE SO HE COULD WORK, HE SAID "YES". I STARTED TO BACK OUT OF MY GARAGE, I MOVED IT 4-5 FEET, THE WHEELS HADN'T EVEN CROSSED THE GARAGE FLOOR WHEN I HEARD A LOUD BOOM OR POP. I EXITED THE CAR, CAME AROUND TO THE REAR THINKING I HAD HIT SOMETHING AND NOTICED THE REAR WINDOW CRACKED ACROSS THE ENTIRE BOTTOM SECTION OF THE WINDOW. I TOOK THE CAR TO TESLA FOR REPAIR AND WAS TOLD THAT THIS IS NOT A STRESS CRACK BUT SOMETHING IMPACTED THIS GLASS. I WILL ATTEST THAT THIS GLASS HAS NEVER BEEN IMPACTED OR HIT. I BELIEVE THIS IS A QUALITY ISSUE THAT SHOULD HAVE BEEN FIXED UNDER WARRANTY BY TESLA BUT THEY REFUSED AND I HAD TO PAY $800.