NHTSA Complaint #11415438 — 2016 HYUNDAI TUCSON

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED LOSING MOTIVE POWER WITH A LOUD CLICKING SOUND COMING FROM THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITED FOR A MOMENT BEFORE DRIVING TO HER DESTINATION. NAPLETON HYUNDAI (649 DUNN RD, HAZELWOOD, MO 63042, (314) 548-0956) WAS CONTACTED AND ARRANGEMENTS WERE MADE FOR THE VEHICLE TO BE PICKED UP AND TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CONTROL VALVES HAD CAUSED DAMAGE TO THE CATALYTIC CONVERTER. THE VEHICLE WAS REPAIRED. A MONTH AFTER THE REPAIR THE ENGINE FAILED AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE ENGINE WAS REPLACED WITH A REBUILT ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.