NHTSA Complaint #11415383 — 2007 FORD FUSION

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, SHE HAD TO DEPRESS THE BRAKE PEDAL TO FLOOR TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HER EMPLOYER'S PARKING LOT. THE VEHICLE WAS TAKEN TO HAWK FORD OF OAK LAWN (6100 W 95TH ST, OAK LAWN, IL 60453, (708) 599-6000) WHERE THEY PERFORMED A BRAKE FLUID FLUSH BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) ON 1/1/2020. THE VEHICLE WAS TAKEN TO WILLOWBROOK FORD (7301 KINGERY HWY, WILLOWBROOK, IL 60527, (630) 986-5000) AND THE CONTACT WAS INFORMED THAT THE ABS HYDRAULIC CONTROL UNITS (HECU) DID NOT NEED TO BE REPLACED AT THAT TIME. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE SAME BRAKE FAILURE. THE VEHICLE WAS TAKEN BACK HAWK FORD OF OAK LAWN AND FAILED THE INSPECTION. THE CONTACT WAS THEN INFORMED THAT THE ABS HYDRAULIC CONTROL UNIT (HECU) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.