NHTSA Complaint #11414523 — 2012 MAZDA CX-9

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO REACH OUT TO THE DEALERSHIP ELDORADO CHEVROLET(233 N CENTRAL EXPWY, MCKINNEY, TX 75070). THE CONTACT WANTED A SECOND OPINION AND THE VEHICLE WAS TAKEN TO ELDORADO CHEVROLET (2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE IT WAS ALSO DIAGNOSED WITH THE MASTER CYLINDER AND BRAKE BOOSTER NEEDING TO BE REPLACED. THE SVC MGR INFORMED CONSUMER HE WOULDNT ADVISED ANYONE TO DRIVE THE VEHICLE UNTIL REPAIRS WERE MADE. DUE TO INCORRECT TITLE WORK THE DEALER REFUNDED SOME MONEY AND TOOK POSESSION OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE CONSUMER STATED THE VEHICLE WAS PUT BACK ON THE LOT FOR RESALE. THE CONSUMER CONTACTED A LAWYER AND VEHICLE WAS TAKEN OFF THE LOT BUT CARFAX WAS NOT UPDATED WITH CORRECT INFORMATION.