NHTSA Complaint #11414464 — 2018 FORD EDGE

MY 2018 FORD EDGE HAD THE CHECK ENGINE LIGHT ILLUMINATE RECENTLY ONE MORNING WHEN I STARTED THE ENGINE. THE ENGINE HAD A ROUGH IDLE/CHUGGING AND WHITE SMOKE FROM THE EXHAUST THAT ALSO OCCURRED WHEN THE ENGINE LIGHT ILLUMINATED. I SHUT THE ENGINE DOWN, AND RESTARTED THE ENGINE TO SEE IF THE ISSUE WOULD REPLICATE, WHICH IT DID, BUT NOT AS EXTREME. I HAD TAKEN MY VEHICLE INTO THE LOCAL FORD DEALERSHIP ABOUT SIX PRIOR TO THIS INCIDENT FOR A FAULTY FUEL VALVE, AND THE FORD EDGE ACTED THE SAME WAY, EXCEPT THAT THE VEHICLE ENGINE WOULD ALSO CHUG AFTER REFUELING, WHICH IT DIDN'T DO WITH THIS CURRENT ISSUE. WITH THIS MOST RECENT CASE, I TOOK THE FORD EDGE TO THE DEALERSHIP FOR DIAGNOSIS AT 10AM SEVERAL DAYS LATER BECAUSE THEY DIDN'T HAVE ANY IMMEDIATE AVAILABILITY. THE SERVICE MANAGER TOLD ME AT 430PM THAT AFTERNOON THEY COULDN'T REPLICATE THE ISSUE, BUT WANTED TO KEEP THE VEHICLE OVERNIGHT FOR FURTHER TESTING. AT 130PM THE FOLLOWING AFTERNOON, I WAS TOLD THE ENGINE WOULD NEED TO BE REPLACED BECAUSE COOLANT HAD LEAKED INTO THE ENGINE. APPARENTLY, FORD HAS ISSUED A TSB ABOUT THIS ISSUE FOR FORD EDGES FROM 2015-2018, AND OTHER MODELS, BUT THEY HAVEN'T ISSUED A RECALL. I WAS TOLD THE DEALERSHIP HAD SUBMITTED A CLAIM TO THE CORPORATE OFFICE FOR A FULL ENGINE REPLACEMENT, AND SINCE THIS WAS A KNOWN ISSUE, THEY DIDN'T SEE ANY ISSUES WITH IT BEING APPROVED. I HAVE BEEN TOLD IT WILL BE SOME TIME, NO GUARANTEES, AS TO WHEN I WILL HAVE MY FORD EDGE RETURNED SINCE THERE ARE OTHER FORD EDGE'S WITH THIS ISSUE.