NHTSA Complaint #11413385 — 2020 CHRYSLER PACIFICA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11413385
Vehicle	2020 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	March 9, 2021
Date Filed	April 22, 2021
Mileage	33,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

VEHICLE WAS BROUGHT TO DEALERSHIP 3/9/21 FOR NOCKING ON L/F. DEALER DIAGNOSED STRUT AS PROBLEM. PART IS ON B/O. CHRYSLER MFG. HAS BEEN CONTACTED FOR ASSISTANCE TO SECURE PART AND ATTACHING PARTS TO REMEDY THE SITUATION. CURRENTLY THEY HAVE NOT DONE ANYTHING BUT PROMISE DATES THAT PARTS WILL BE AVAILABLE.(THEY ARE STILL MISSING TWO PARTS). THEY HAVE NOT ANSWERED MY REQUEST TO PROVIDE SOLUTION OR A RENTAL SO I CAN DRIVE A SAFE VEHICLE. ALL OF THIS IS STRANGE SINCE CHRYSLER IS ACTIVELY BUILDING THE CAR. ONE WOULD THINK THEY HAVE THE PARTS ON THE ASSEMBLY LINE! ............THANK YOU CARL / GALAXY MEDICAL

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