NHTSA Complaint #11413308 — 2016 HYUNDAI VELOSTER

WHILE DRIVING 60 MILES AN HOUR ON THE INTERSTATE HEADING TO WORK I BEGIN TO HEAR A KNOCKING FROM MY ENGINE. I PUT MY FLASHERS ON AND BEGIN TO SLOW DOWN BECAUSE I BEGIN TO SMELL SMOKE. I WAS ABLE TO NAVIGATE INTO THE NEAREST GAS STATION AND TURN THE CAR OFF. WHEN I TRIED TO RESTART THE CAR IT WOULD NOT TURN OVER. I CHECKED THE OIL JUST TO MAKE SURE BECAUSE OF THE SMELL AND THE OIL WAS DEPLETED. I PUT THREE LAYERS OF OIL INTO MY CAR SO I COULD GET IT STARTED ENOUGH TO GET IT TO THE EXPRESS OIL CHANGE NEARBY. I DROPPED MY CAR OFF THERE AND THEY PERFORMED A DIAGNOSTIC TEST WHERE THEY INFORMED ME THAT THE ENGINE HAD FAILED. I MADE A SERVICE APPOINTMENT WITH MY DEALER WHO FINALLY CONTACTED ME BACK TODAY SAYING THEY WOULD TAKE A LOOK AT THE CAR AND LET ME KNOW IF IT WAS PART OF THE RECALL. I WAS NEVER NOTIFIED BY HYUNDAI OR MY DEALERSHIP THAT MY ENGINE WAS RECALLED. I CURRENTLY AM WITHOUT A CAR AND WAS TOLD THAT A SERVICE VEHICLE MAY BE PROVIDED IF IT'S DEEMED THAT MY ENGINE FAILED DUE TO THE RECALLED ISSUE. I HAVE ALREADY SPENT $200 IN UBER RIDES.