NHTSA Complaint #11412954 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11412954
Vehicle 2015 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

MY CAR CUT OFF ON A CITY STREET, ON 4-11-21 AND WHEN I CUT IT BACK ON THE CHECK ENGINE LIGHT CAME ON AND WAS BLINKING WITH THE ACCELERATION REDUCED AND THE CAR WAS JERKING. I GOT THE CODE P1326 FROM A LOCAL AUTO STORE AND UPON DOING RESEARCH, I DISCOVERED THERE'S AN OPEN RECALL FOR THIS SPECIFIC CODE. I SCHEDULED THE APPOINTMENT WITH BOB MAYBERRY HYUNDAI, AND HAD THE CAR TOWED TO THE DEALERSHIP IN MONROE, NC. I CALLED FOR AN UPDATE AND WAS TOLD THAT THEY WERE WAITING ON THE CORPORATE OFFICE TO APPROVE THE NEXT STEPS AND THAT THE SAME CODE P1326 POPPED UP. I CALLED THE CORPORATE OFFICE ON WEDNESDAY MORNING AFTER GETTING NOWHERE WITH THE DEALERSHIP AND WAS CALLED SHORTLY AFTER STATING THAT THE CAR WAS READY FOR PICK UP FOLLOWED BY SOME THINGS THAT NEEDED TO BE REPAIRED. THEY CLEARED THE CODE WITH A SYSTEM UPDATE BUT WHEN I GOT THE CAR BACK IT WAS STILL GIVING ACCELERATION ISSUES, I CALLED AND REPORTED THE ISSUE TO THE HYUNDAI CORPORATE OFFICE AND WAS ADVISED TO TAKE THE CAR TO ANOTHER DEALERSHIP AND THEY WOULD WORK OUT THE DETAILS. I SCHEDULED MY APPOINTMENT WITH THE HYUNDAI OF LAKE NORMAN, NC FOR TODAY 4-19-21 AND WAS ADVISED THE CAR PASSED THE TESTS THAT THEY RAN AND AGAIN WAS PROVIDED A LIST OF RECOMMENDATIONS OF REPAIRS. I GOT THE CAR BACK AND NOW THE ACCELERATION ISSUES STILL IS ONGOING ESPECIALLY IF I AM STOPPED AND TAKE OFF BUT NOW IF I DRIVE OVER 50MPH THE CAR IS SHAKING. I HAD MY BRAKE PADS REPLACED AND PAID FOR THE OIL LEAK LAST WEEK. THIS IS THE SECOND DEALERSHIP THAT PUT ME PUT ME BACK IN THE CAR WITH KNOWN ISSUES. I FEEL LIKE THEY'RE GOING TO HAVE ME PAY FOR EVERYTHING BEFORE THE CAR IS REPAIRED AND NOW I AM IN FEAR THAT IF CAR SHUTS OFF AGAIN, MYSELF BUT MY CHILDREN COULD BE INJURED.

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