NHTSA Complaint #11408006 — 2013 HYUNDAI SONATA

I HAVE CONTINUOUSLY TRIED TO GET SOME ANSWERS REGARDING MY ENGINE RECALL. I FIRST RECEIVED THE LETTER IN 2017. AS I CONTINUED TO TO HAVE ISSUES WITH MY ENGINE BURNING TREMENDOUS AMOUNT OF OIL, I WAS GIVEN A CASEWORKER FROM HYUNDAI CORPORATE THAT WILL NO LONGER RETURN MY CALLS. I HAVE WENT THROUGH ALL THREE OIL CONSUMPTION TESTS AND THEY HAVE SEEN THAT EVERY 1,000 MILES MY ENGINE NO LONGER HAS ANY OIL. THE ENGINE LIGHT DOES NOT COME ON FOR SOME REASON. WHEN I PICKED UP MY VEHICLE I WAS TOLD OKAY NOW JUST WAIT UNTIL IT MAKES A NOISE AND THE LIGHT COMES ON. I TOLD THE CUSTOMER SERVICE REPRESENTATIVE THAT MY ENGINE IS ALREADY TICKING AND THE ENGINE LIGHT NEVER COMES ON. I WAS TOLD THERE'S NOTHING THEY COULD DO. I WAS TOLD BY A DIFFERENT REPRESENTATIVE THAT AFTER THE THIRD OIL CONSUMPTION TEST, IF MY ENGINE WAS UNDER THE RECALL GUIDELINES THEN IT WOULD BE REPLACED. I DON'T UNDERSTAND HOW THIS IS OK TO MISTREAT YOU CUSTOMERS THE WAY THAT HYUNDAI DOES. I'M STILL MAKING PAYMENTS ON THIS 2013 HYUNDAI SONATA THAT'S NOT EVEN WORTH IT!!