NHTSA Complaint #11408004 — 2018 VOLKSWAGEN ATLAS

VEHICLE GOES INTO EMERGENCY MODE FOR 4TH TIME. HAPPENED TWICE IN 2 DAYS. A TOTAL OF 4 TIMES IN 5 MONTHS. WITH NO WARNING, MULTIPLE WARNING LIGHTS COME ON AND THE CAR APPLIES EMERGENCY BRAKING UNTIL THE CAR IS BROUGHT TO A STOP. THERE IS NO OPPORTUNITY TO CHOOSE A SAFE PLACE TO BRING IT TO A STOP. DRIVER IS UNABLE TO ACCELERATE UNTIL CAR IS PARKED AND RESTARTED. THE 4TH TIME THIS HAPPENED, WAS ON AN INTERSTATE TRAVELING AT 75 TO 80MPH WITH VEHICLES AROUND TRAVELING AT SAME SPEEDS OR IN EXCESS OF THAT SPEED. LUCKILY THERE WAS AN OPENING ON THE SHOULDER THAT I WAS ABLE TO QUICKLY PULL THE CAR INTO AND THE CAR BEHIND ME DIDN'T REAR END ME. THIS IS THE 4TH TIME IT'S HAPPENED AND COULD HAVE CAUSED BODILY HARM. VW DOES NOT CARE. A SOFTWARE UPDATE WAS PERFORMED IN FEBRUARY THAT WAS SUPPOSED TO FIX THE PROBLEM. BECAUSE IT DIDN'T, VW WANTED TO REPLACE MY ENTIRE ECM BECAUSE THEY THOUGHT IT WAS FAULTY. AFTER THREAT OF BUYBACK DID THEY FINALLY START DIGGING INTO THE CAR. TECHS FOUND A FAULTY RELAY SWITCH. THEY REPLACED IT AND SAID PROBLEM COULDN'T BE RECREATED SO IT WAS FIXED 'AS FAR AS ANYONE COULD TELL' AND DIDN'T NEED A NEW ECM.