NHTSA Complaint #11407251 — 2019 FORD F-250

WHILE DRIVING MY 2019 FORD F-250 SUPER-DUTY ON THE HIGHWAY AT NIGHT I WAS TRAVELING APPROXIMATELY 70 MPH WHEN SUDDENLY THE TOUCH SCREEN RADIO DISPLAY BRIGHTNESS INTENSIFIED SO BRIGHT THAT IT APPEARED AS IF A HEADLIGHT WAS INSIDE THE CAR. WHEN THAT HAPPENED, I FOUND MYSELF TEMPORARILY NIGHT BLINDED AND I STRUGGLED TO HOLD POSITION IN MY LANE. I TRIED TO TURN THE RADIO OFF WITH NO SUCCESS. I MOMENTARILY SWITCHED THE HEADLIGHT SWITCH OFF AND ON WHICH NORMALLY DIMS THE RADIO DISPLAY BUT THAT DIDN'T HELP EITHER. I GRABBED A TOWEL FROM INSIDE THE CAB AND LAID IT OVER THE DASH AND RADIO SO I COULD BLOCK THE LIGHT AND DRIVE. THERE WAS NO PRIOR MALFUNCTION OR INDICATION OF IMPENDING ISSUE. SINCE THE OCCURRENCE, I HAVE LEARNED THAT FORD HAS A WIDELY KNOWN PROBLEM WITH THE SYNC 3 SYSTEM ALONG WITH NUMEROUS FAILED APIM MODULES. UNFORTUNATELY THEY HAVE NOT ISSUED A RECALL. THIS IS A SERIOUS HAZARD AND I WANTED TO LET OTHER CONSUMERS BE AWARE OF THE DANGER.