NHTSA Complaint #11407163 — 2009 FORD FUSION

FORD SAFETY RECALL NOTICE 19S54 / NHTSA RECALL 19V-904. FORD FIRST NOTIFIED ME ABOUT THIS RECALL OVER A YEAR AGO, IN JANUARY 2020. THEY CLAIMED PARTS WOULD BE AVAILABLE "LATE FIRST QUARTER 2020." SINCE THEN I HAVE REPEATEDLY CONTACTED THEM AND THEY HAVE ALTERNATED BETWEEN TELLING ME THEY DIDN'T KNOW WHEN PARTS WOULD BE AVAILABLE AND GIVING ME BOGUS DATES WHICH WERE THEN MISSED; NOTE THAT MOST OF THESE CONTACTS WERE ME CONTACTING THEM, NOT THE REVERSE, EVEN AFTER DEADLINES PROMISED IN WRITING HAD PASSED WITHOUT ANY CONTACT FROM THEM. THEY SENT ANOTHER LETTER FOR THE SAME RECALL IN OCTOBER 2020, THIS TIME CLAIMING THAT PARTS WOULD BE AVAILABLE "1ST QUARTER 2021." THAT DEADLINE, TOO, HAS PASSED, WITH NO FURTHER CONTACT FROM FORD. THE RECALL NOTICE CLAIMS THAT THE VEHICLE IS STILL SAFE TO DRIVE, BUT IT ALSO SAYS THAT THE RECALL IS FOR A PROBLEM WITH THE BRAKE PEDAL WHICH COULD INCREASE THE RISK OF A CRASH. THIS DOES NOT SOUND SAFE! WHILE I AM SYMPATHETIC TO SUPPLIER DELAYS CAUSED BY THE PANDEMIC, THE FACTS THAT (A) THEY HAVE REPEATEDLY, EVEN FAR AFTER THE START OF THE PANDEMIC, GIVEN BOGUS DATES FOR WHEN PARTS WOULD BE AVAILABLE FOR THIS RECALL, (B) NOT BEEN PROACTIVE ABOUT COMMUNICATING DELAYS EVEN AFTER PROMISED DEADLINES HAD PASSED, AND (C) NOT OFFERED SUBSTITUTE TRANSPORTATION, ARE SIMPLY NOT OK. PLEASE DO SOMETHING ABOUT THIS!