NHTSA Complaint #11406685 — 2017 HONDA PILOT

THIS PROBLEM INVOLVES THE AUTO-IDLE STOP FEATURE OF MY VEHICLE. WHILE STOPPED IN A LONG LINE OF CARS, AND THE BRAKE PEDAL DEPRESSED, I HAD BEEN MOVING FORWARD SLOWLY IN THIS LINE. EACH TIME I TAKE MY FOOT OFF THE BRAKE PEDAL, THE ENGINE RESTARTS AUTOMATICALLY, AND I PULL FORWARD. THEN, WHEN I HIT THE BRAKE AGAIN AND STOP, THE ENGINE SHUTS OFF, BUT USUALLY GOES INTO ACCESSORY MODE. FIRST, THIS STARTED TO MALFUNCTION AND THE RADIO, ELECTRICAL SYSTEM WOULD SHUT DOWN, INCORRECTLY, THEN RESTART ONCE I TOOK MY FOOT OFF THE BRAKE. BUT THEN, ON THIS PARTICULAR SATURDAY, WHEN I TOOK MY FOOT OFF THE BRAKE ONE PARTICULAR TIME...THE CAR DID NOT RESTART. THE WHOLE CAR, ELECTRICAL SYSTEM AND EVERYTHING SHUT DOWN. I THEN TRIED TO MANUALLY RESTART THE CAR BY PUTTING THE CAR IN PARK, DEPRESSING THE BRAKE PEDAL, AND PRESSING THE START BUTTON. THE CAR JUST CLICKED, AND ALL THE LIGHTS ON THE DASH WERE FLASHING ON AND OFF. THE CAR WOULD NOT RESTART!! I TRIED OVER AND OVER, AND NOTHING! I HAD 40 + CARS BEHIND ME IN THIS LINE! EVERYONE WAS BEEPING THEIR HORN AND IMPATIENT. I THEN TRIED TO PUT THE CAR IN NEUTRAL SO I COULD TRY TO PUSH THE CAR OUT OF THE WAY AND THE LINE....BUT THE DASH WARNING MESSAGE SAID THE CAR COULD NOT BE PUT IN NEUTRAL WITHOUT THE CAR BEING STARTED!! THE CAR WAS DEAD! I COULDN'T MOVE IT, I COULDN'T TURN ON EMERGENCY FLASHERS, NOTHING! IT WAS A BAD SITUATION. I HAD TO CALL A FRIEND TO BRING JUMPER CABLES TO JUMP START THE CAR. BUT IT CLEARLY WAS NOT A BATTERY ISSUE. THE BATTERY WAS CHECKED AFTER I GOT THE CAR STARTED AGAIN...AND IT IS FULLY CHARGED! SO THIS WAS CLEARLY A PROBLEM WITH THE AUTO- IDLE STOP FEATURE!! I DID SOME ONLINE RESEARCH AND FOUND THOUSANDS OF ONLINE COMPLAINTS ABOUT THIS EXACT ISSUE! IT'S PUT MANY PEOPLE IN VERY DANGEROUS SITUATIONS. I REPORTED THIS TO HONDA USA CUSTOMER SERVICE. THIS ISSUE NEEDS TO BE ADDRESSED AND A RECALL PUT IN EFFECT!