NHTSA Complaint #11406462 — 2012 FORD EDGE

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT IT FAILED TO STOP THE VEHICLE AND REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED IT FELT SPONGY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER IN THE OTHER VEHICLE SUSTAINED A BUMP ON HER LEFT SHIN BONE AS SHE WAS STANDING OUTSIDE OF HER VEHICLE PUTTING HER CHILD INTO THE VEHICLE MEDICAL ATTENTION WAS REQUIRED FOR HER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO KENT CHEVROLET CADILLAC, INC. (1413 HWY 62 E, MOUNTAIN HOME, AR 72653: (888) 536-0357) AND WAS SERVICED FOR THE BODY DAMAGE OF THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED FOR THE BRAKE FAILURE AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,836.*DT*DT*JB*JB CONSUMER CALLED THE DEALER AND DEALER SAID HE WOULD TAKE A LOOK AT IT.*JB*DT