NHTSA Complaint #11405841 — 2011 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11405841
Vehicle 2011 FORD EXPLORER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 90,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

DRIVING AT 35+ ENTERING ON RAMP MPH THE CAR LOST ALL POWER AND JUST STOPPED. THE ENGINE SHUT OFF. NO WARNING LIGHTS OR ALARMS WENT OFF BEFOREHAND. ONCE THE CAR STOPPED, THE ENGINE LIGHT CAME ON, THE LOW PRESSURE LAMP TOO AND AN ALARM SOUNDED. I CALLED A TOW TRUCK AND HAD IT TOWED TO (TOLD ME MY ENGINE WAS MILKY DESTOYED)TWO DEALEARS THEN TO FORD. THEY CALLED THIS MORNING AND SAID THE WATER PUMP WENT OUT CAUSING CATASTROPHIC DAMAGE TO THE ENGINE. THE ENGINE HAS TO BE REPLACED. THEY QUOTED $8,000.00. HAD TO GET A $10,000 LOAN. [TO REPLACE STEERING AND ENGINE] THIS IS THE FIRST ONE (IT SEEMS TO BE HEADED IN THE SAME DIRECTION BUT ONLY SOONER) *PLEASE HELP ME I CAN'T AFFORD THIS AGAIN**WHILE DRIVING ON THE HIGHWAY, MY POWER STEERING WENT OUT WITHOUT WARNING. I LOST ALL POWER STEERING AND THEN THE POWER STEERING ALARM CAME ON. TOOK IT TO FORD AND HAD THE POWER STEERING REPLACED AT A COST OF $1800.00. THEN, LESS THEN 2 WEEKS LATER WHILE DRIVING AT 40 MPH, THE POWER STEERING WENT OUT AGAIN. AND AGAIN, NO WARNING LIGHTS UNTIL THE POWER STEERING WEN OUT. FORD SAID IT WAS BECAUSE MY TIRES HAD LOW TREAD AND I NEEDED TO REPLACE MY FRONT TIRES, WHICH WE HAD THEM DO. 8 MONTHS AGO, THE TRANSFER CASE WENT OUT AND HAD TO BE REPLACED ALSO WHEN PLACED IN PARK VEHICLE SHUT OFF COMPLETELY SHOWING A LOW PRESSURE OIL LAMP. HAPPENED IN MY FIRST ENGINE NOW IT'S HAPPENING IN THIS NEW ONE AND ITS NOT 2YRS OLD YET JUST GOT THE NEW ENGINE MAY/ JUNE OF 2019. THE FIRST ENGINE WASN'T 10 YEARS OLD . THE FIRST ENGINE ALL THIS HAPPENED APPROXIMATELY BETWEEN 2016 AND 2019 ONGOING UNTIL 2019 I GUESS THE WATER PUMP GAVE UP.O1 O1 2020 FOR THE SECOND ENGINE ON THE SAME COURSE AS THE FIRST

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