NHTSA Complaint #11405511 — 2020 HYUNDAI KONA

GOT A NOTICE ABOUT ENGINE CONTROL SYSTEM TO TAKE CAR TO DEALERSHIP. PREVIOUS WE WERE HAVING POOR GAS MILEAGE. WAS TOLD BY DEALERSHIP IT HAD TO BREAK IN. WE PURCHASED IT AT THE END OF MAY. FIRST NOTICE CAME IN EARLY MARCH AND CALLED DEALER FOR APPT. WAS TOLD TO WAIT AS MILEAGE WAS NOT YET 6,000 MILES, TOO EARLY FOR SERVICE. LATE MARCH BLUE LINK AGAIN NOTIFIED ME ABOUT THIS DTC PROBLEM. THEN HAD ENGINE LIGHT COME ON PLUS IT STALLED OUT WHILE DRIVING. CALLED SERVICE DEPT AGAIN AND WAS TOLD APRIL 9TH WAS EARLIEST APPT. ON MARCH 29TH WAS ON RTE 495 AND CAR STALLED AGAIN. MARCH 30 TH I CALLED AND SPOKE TO SERVICE MANAGER. HE TOLD ME TO DROP OFF CAR FOR A WEEK AND THEY WOULD LOOK AT IT. I WAS TO RENT A CAR FROM HERTZ AND IF THEY FELT IT WAS NECESSARY THEY WOULD REIMBURSE ME. I CALLED HYUNDAI CUSTOMER CARE AND THEY SAID I SHOULD FILE A COMPLAINT WHICH I DID. IT IS CASE NUMBER 18115897. WE NOW ARE HAVING IT CHECKED OUT AT ANOTHER HYUNDAI DEALERSHIP. FEEL IT IS NOT HANDLED PROPERLY FOR THE PROBLEM OF STALLING WHICH COULD CAUSE A SERIOUS ACCIDENT. AT THIS TIME YOU LOSE CONTROL OF CAR DUE TO LACK OF POWER.