NHTSA Complaint #11404557 — 2017 JEEP CHEROKEE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11404557 |
| Vehicle | 2017 JEEP CHEROKEE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 42,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KY |
Consumer Description
THE JEEP HAS 42K MILES. RECENTLY THE CAR SUDDENLY, WITHOUT ANY WARNING JUST QUIT WHILE DRIVING IN TRAFFIC. THIS WAS THE SECOND TIME IN 3 WEEKS THIS HAPPENED. 5K MILES AGO I GOT AN SYNTHETIC OIL CHANGE GOOD FOR 10K MILES. AT APPROX. 5K MILES WAS WHEN THE ENGINE STARTED TO DIE. I CONTACTED DEALER IN ELIZABETHTOWN KY AND EXPLAINED WHAT HAD HAPPENED. HE APPARENTLY WAS AWARE THAT FOR EVERY 1K MILES, A QUART OF OIL WAS USED. THIS WAS NEVER TOLD TO ME AND YET KNOWING THIS, THE DEALER TOLD ME I HAD TO HAVE THE 10K MILE OIL KNOWING I WOULD NEVER REACH THAT. HE SAID THERE WAS SOME TYPE OF RECALL ON A SENSOR THAT UNTIL THEY COULD SCHEDULE ME IN, I NEEDED TO POUR OIL INTO THE ENGINE WHICH I DID. MY LIFE WAS PLACED IN DIRE JEOPARDY. AND I WAS NEVER MADE AWARE OF THIS OBSCENE USAGE OF OIL BY THIS MODEL. IF THE ENGINE BLOCK HAD CRACKED DUE TO THIS-THAN WHAT?
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