NHTSA Complaint #11404557 — 2017 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11404557
Vehicle 2017 JEEP CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 42,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

THE JEEP HAS 42K MILES. RECENTLY THE CAR SUDDENLY, WITHOUT ANY WARNING JUST QUIT WHILE DRIVING IN TRAFFIC. THIS WAS THE SECOND TIME IN 3 WEEKS THIS HAPPENED. 5K MILES AGO I GOT AN SYNTHETIC OIL CHANGE GOOD FOR 10K MILES. AT APPROX. 5K MILES WAS WHEN THE ENGINE STARTED TO DIE. I CONTACTED DEALER IN ELIZABETHTOWN KY AND EXPLAINED WHAT HAD HAPPENED. HE APPARENTLY WAS AWARE THAT FOR EVERY 1K MILES, A QUART OF OIL WAS USED. THIS WAS NEVER TOLD TO ME AND YET KNOWING THIS, THE DEALER TOLD ME I HAD TO HAVE THE 10K MILE OIL KNOWING I WOULD NEVER REACH THAT. HE SAID THERE WAS SOME TYPE OF RECALL ON A SENSOR THAT UNTIL THEY COULD SCHEDULE ME IN, I NEEDED TO POUR OIL INTO THE ENGINE WHICH I DID. MY LIFE WAS PLACED IN DIRE JEOPARDY. AND I WAS NEVER MADE AWARE OF THIS OBSCENE USAGE OF OIL BY THIS MODEL. IF THE ENGINE BLOCK HAD CRACKED DUE TO THIS-THAN WHAT?

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