NHTSA Complaint #11404316 — 2014 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11404316
Vehicle	2014 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	March 20, 2021
Date Filed	March 22, 2021
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

ON 3/20/21 WHEN DRIVING MY 2014 FORD ESCAPE MY HUSBAND AND I NOTICED A HUMMING NOISE. THEN IT SEEMED AS IF THE CAR WASN'T SHIFTING AND WAS IDLING REAL HIGH. THEN THERE WAS NOTHING, NO POWER OF SPEED OR SHIFTING. NO CHECK ENGINE LIGHT, JUST A RED LIGHT CAME ON SAYING TRANSMISSION FAULT SERVICE NOW. WE HAD TO HAVE THE VEHICLE TOWED TO OUR NEAREST FORD DEALER. TO FIND OUT THIS IS NOT A RECALL AND IT WAS A CATASTROPHIC TRANSMISSION FAILURE. HE SAID IT WILL COST US $5100 FOR THEM TO GET A NEW TRANSMISSION WHICH ARE BACK ORDERED. I ALSO CALLED FORD DIRECTLY ABOUT THIS AND THEY SAID IT IS NOT AN OPEN RECALL, AND THE CAR IS OUT OF WARRANTY BY 3 MONTHS!! I FIND THIS TERRIBLE I HAVE HAD THIS VEHICLE FOR 5 YEARS AND TAKEN GOOD CARE OF IT AND FOR FORD TO NOT TAKE CARE OF ITS CUSTOMERS ON SOMETHING LIKE THIS I FEEL IS HORRIFIC!!

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