NHTSA Complaint #11403393 — 2020 FORD EXPLORER

IN NOVEMBER 2020 WE TOOK OUR BRAND NEW 2020 EXPLORER TO THE DEALER WE PURCHASED IT FROM FOR A LEAKING OIL AND TRANSMISSION ISSUE AS WELL AS THE TRANSMISSION HAVING TROUBLE SHIFTING, LURCHING, AND GETTING STUCK IN GEAR. THEY ADVISED THAT THE OIL DRAIN WAS NOT TIGHT ENOUGH BUT THE TRANSMISSION NEEDED PARTS. WE TOOK IT BACK IN DEC AND THEY PUT A SHIFT KIT IN. THIS DID NOT FIX THE PROBLEM AND THEY SAID THEY NEEDED TO ORDER OTHER PARTS BUT THEY WERE BACK ORDERED AND WOULD BE IN AROUND JAN 2021. JANUARY CAME AND WENT AND NO CONTACT. I CONTACTED THE DEALER IN FEBRUARY AND THEY SAID THEY HAD NOT RECEIVED THE PARTS. I CONTACTED THEM AGAIN END OF FEBRUARY AND THEY HAD THE PARTS BUT NO TRANSMISSION PERSON. I CONTACTED THEM AGAIN BEGINNING OF MARCH AND WAS TOLD THEY STILL HAD NO TRANSMISSION PERSON AND WOULD CALL US WITHIN A WEEK TO GET IT FIGURED OUT. STILL NO ONE CALLED AND ON MARCH 16 I CALLED THE DEALER AGAIN. THEY ONCE AGAIN SAID THEY HAD NO TRANSMISSION PERSON BUT WOULD BRING THE CAR IN ON THE 30TH TO PUT IN A NEW VALVE BODY AND ATTEMPT ANY OTHER REPAIRS THEY FIND. IN THE MEAN TIME WE ARE DRIVING AROUND IN A CAR THAT WE DO NOT BELIEVE IS SAFE DUE TO THE TRANSMISSION ISSUES AND THE DEALER DOES NOT SEEM TO CARE.