NHTSA Complaint #11397094 — 2020 JEEP CHEROKEE

IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON. THERE IS NO IMPACT MARKS JUST A CRACK GOING ACROSS THE BOTTOM OF THE WINDSHIELD. WHEN CONTACTING AUTO GLASS REPLACEMENT CENTERS WE WERE TOLD THIS IS A VERY COMMON ISSUE ON CHEROKEES SINCE THE GLASS IS SO THIN NOW. BOTH TIMES THE CRACKS SPREAD ACROSS THE BOTTOM OF THE WINDSHIELD MAKING US THINK THAT MAYBE THE HEAT OR THE HEATED WIPERS ARE CAUSING PART OF THE PROBLEM(WE LIVE IN RI SO HEAT IN THE CAR IS USED OFTEN FOR OVER HALF THE YEAR).