NHTSA Complaint #11396083 — 2020 AUDI Q3

AFTER STOPPING AT A SIGN ON A BUSY ROAD, THE ENGINE FULLY SHUT DOWN AFTER A SECOND OR TWO OF ACCELERATION. A WARNING CAME ON THE DASH TO PULL CAR OVER AND CALL DEALER. THE ENGINE WAS COMPLETELY DEAD, BUT I WAS ABLE TO COAST TO SIDE OF ROAD. AFTER THINKING ABOUT THE SITUATION FOR A FEW MINUTES, I STARTED UP THE CAR AGAIN SINCE I WAS IN A PRECARIOUS LOCATION. I DROVE IT ANOTHER TEN MILES TO MY DESTINATION WITHOUT ANY ISSUES. AFTER REACHING MY DESTINATION, I CALLED AUDI ROADSIDE ASSISTANCE. THEY SENT A TOW TRUCK (IT TOOK JUST UNDER FOUR HOURS TO ARRIVE). THEY THEN TOWED CAR TO ELK GROVE AUDI, WHICH IS WHEN I LEARNED THAT AUDI KNEW OF THIS PROBLEM BUT WAS NOT UPDATING THE SOFTWARE UNTIL PROBLEMS DEVELOPED IN THE CARS. I FEEL THAT I WAS VERY LUCKY THAT THE STALLED ENGINE DID NOT HAPPEN ON HIGHWAY OR THAT I DID NOT HAVE ANY PASSENGERS IN CAR. THE OUTCOME COULD HAVE BEEN VERY BAD. AFTER CONTACTING AUDI CUSTOMER SERVICE A FEW DAYS LATER, THEY ('MARIA' ON MESSAGE LINE) SAID THEY WOULD LOOK INTO THE ISSUE AND CONTACT ME BY FRIDAY FEB 12. I NEVER RECEIVED ANY FURTHER COMMUNICATION FROM AUDI.